Terms and Conditions Grimshaws

vee24 video engagement system – what does it do?
vee24 is a leading provider of video engagement technology that facilitates real-time sales and customer services for companies doing business on the Internet.

vee24 users
What information do we collect from Grimshaws customers using the vee24 system? During the engagement, Grimshaws customers enter into a live question and answer session with an operator either by text chat or live video call. We maintain dialogue transcripts of these chats. After the chat, we ask Grimshaws customers to fill out an exit survey in order to obtain valuable feedback about the levels of our service. Filling out the exit survey is completely voluntary. Moreover, all personal data is only collected if you voluntarily supply it, e.g. when completing a contact us form. If during the live engagement the individual chooses to enter personal or business data (email addresses, names, addresses), the disclosure of such data is done so by the user on a voluntary basis. Such information is not passed to any third parties or used for any other purpose(s) than that/those requested by the customer. We log browser information (e.g. Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat or video call and use the services, the user consents to such logging and processing of IP address.

How does Grimshaws use information it collects from its customers and will Grimshaws disclose such information to outside parties?
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain engagements and for other lawful purposes). All Grimshaws customer information, including personally identifiable information, will not be shared with anyone. We do not sell, trade or rent the personal information that Grimshaws customers provide.

Browsing with Live Assistance
Grimshaws aims to offer you the best possible help and advice in the context of your visit to our page. As part of the live engagement you have the option to choose (by pressing the appropriate buttons) different communication channels. If you have chosen an engagement via voice or video communications, a recording of that communication does not take place at any time and therefore no video or voice data is either captured or stored. You have the option at any time to terminate the conversation by pressing the appropriate button.

What about "cookies"
Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular website and to make sure the user does not see the same offer of help repeatedly. Many consider the use of cookies to be an industry standard. Our site uses cookies to enhance the user's experience by allowing us to recognize a user's return visit to our website. Browsers are usually set to accept cookies. However, if users would prefer not to receive cookies, they may alter the configuration of their browser to refuse cookies. If they choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.

Opt-Out Policy
The vee24 system gives users options wherever necessary and practical. Such choices include opting not to engage in video call or chat sessions.

In summary
We are committed to protecting the privacy of our website visitors and users of our live engagement services. We use the information we collect to provide a better experience for future use of our services and to provide our customers with valuable feedback on their website visitors. We reserve the right to change or amend our privacy policy at any time. If you have any question concerning our policy please contact us at info@grimshaws.co.uk

E&OE
Errors and omissions excepted

Additional Information

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@grimshaws.co.uk.

At grimshaws.co.uk, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by grimshaws.co.uk and how it is used. Log Files Like many other Web sites, grimshaws.co.uk makes use of log files.
The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and grimshaws.co.uk does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie .:: Google, as a third party vendor, uses cookies to serve ads on grimshaws.co.uk. .:: Google's use of the DART cookie enables it to serve ads to your users based on their visit to grimshaws.co.uk and other sites on the Internet. .:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include .......

Google Adsense These third-party ad servers or ad networks use technology to the advertisements and links that appear on grimshaws.co.uk send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see. grimshaws.co.uk has no access to or control over these cookies that are used by third-party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. grimshaws.co.uk's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.